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Shipping

Shipping

** All prices are in Australian Dollars.

We can ship to virtually any address in Australia & New Zealand. Note that we do not ship to any other international destinations.

All orders are shipped from our warehouse in Melbourne, Australia.

Shipping Options

Shipping costs will be calculated at checkout once the shipping option and destination has been selected/entered. We offer the below shipping options:

** Once your order is dispatched, you will receive an email with order status changed to 'Awaiting Shipment'. The dispatch means that your order has been packed and is awaiting shipment from our warehouse.

Australia
SHIPPING OPTION CUT OFF TIME SHIPPING TIME SHIPPING COST
Standard Shipping
  • Orders placed Monday to Friday before 4:00pm will be dispatched the same day.
  • Any orders placed after 4:00pm Monday to Friday will be dispatched the next business day.
  • 1 - 5 business days in metro areas
  • 1 - 10 business days in regional areas

Our variable standard shipping cost is determined by the order total as follows.

  • Free Shipping on orders over $45.00
  • $7.20 Flat Shipping on orders up to $45.00
New Zealand
SHIPPING OPTION CUT OFF TIME SHIPPING TIME SHIPPING COST
Standard Shipping
  • Orders placed Monday to Friday before 4:00pm will be dispatched the same day.
  • Any orders placed after 4:00pm Monday to Friday will be dispatched the next business day.
  • 4 - 6 business days in metro areas
  • 4 - 10 business days in regional areas

Our variable standard shipping cost is determined by the order total as follows.

  • Free Shipping on orders over $50.00
  • $13.60 Flat Shipping on orders up to $50.00

Order Delivery

Australia

All orders are shipped with Sendle & their delivery partners or with Australia Post.

A signature is not required by the receiver of the goods for delivery within Australia. In the event that there is no one at residence to accept the delivery local delivery partners will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location the order will be taken to a nearby location to be collected by you at a later date or made available for a free redelivery. A delivery card with instructions will be left in your letterbox.

New Zealand

All orders are shipped with Sendle & their delivery partners.

A signature is not required by the receiver of the goods for delivery within New Zealand. In the event that there is no one at residence to accept the delivery local delivery partners will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location the order will be taken to a nearby location to be collected by you at a later date or made available for a free redelivery. A delivery card with instructions will be left in your letterbox.

Order Tracking

Once your order is packed and leaves our warehouse, you will receive an email with a tracking number. Using this number, the order can be tracked through:

Australian Orders: Sendle or Australia Post

New Zealand Orders: Sendle

Customs Duties & Taxes

International orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its destination port and must be paid by the recipient directly to the Customs Service or its authorized service provider.

NEXXT TO SKIN is not responsible for and will not reimburse any of these charge and duties. These policies vary from country to country. For more information about your country's custom policies, please contact your local customs office.

COUNTRY DUTY FREE ORDER VALUE MORE INFORMATION
New Zealand $200.00* Customs Office

*This is an estimate and may change at any time. NEXXT TO SKIN does not take any liability if in these change at time of purchase. For up to date information about your country's custom policies, please contact your local customs office.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

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