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Returns

Returns

No Regrets! Money Back Guaranted!

You may return any item (including faulty or damaged items) within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect, faulty or damaged items). *Excludes gift cards.

All returns must be in original condition, unworn with tags still attached.

How to Return?

Please use any of the following options to make a return request to us:

RETURN REQUEST OPTIONHOW TO?
Through The Account Please Login to your account and submit a return request. Once the return request is authorised you can send the returns to following address.
Contact Us Form Please use our Contact Us form to submit a return request with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Email Please send us an email to sales@nexxttoskin.com.au with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Please send your returns to:
NEXXT TO SKIN 
102 Wattletree Street
Craigieburn
Victoria, 3064
Australia.

Preferred return shipper:
Please send your return via Australia Post domestic parcel post within Australia. For more information please visit Australia Post.

How will you be refunded?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card *Please ensure you have your original Confirmation Email with you.

Return shipping fees are refundable on incorrect, faulty or damaged items only. We will refund up to $9 in shipping fees for items weigh less than 500g, if items weigh more than 500g please Contact Us for refundable shipping cost.

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